What's included at Westgate and what costs extra
Room rates at Westgate Smoky Mountain Resort & Water Park include your villa or room (examples: Villa, 1 Bedroom; Deluxe Villa, 1 Bedroom (King); Room (Resort Select)), basic in-room amenities and free self-parking and Wi‑Fi. Expect extra charges for Wild Bear Falls water‑park admission (sold separately for most guests), the nightly resort fee, spa treatments, on-site restaurants or grab‑and‑go purchases, and any pet fees if you bring a dog.
In this guide
What your room rate covers
The nightly rate pays for the accommodation itself — villa and room types include Villa, 1 Bedroom; Villa, 2 Bedrooms; Deluxe Villa, 1 Bedroom (2 Full beds); Deluxe Villa, 1 Bedroom (King); Room (Resort Select); and Studio (Villa). Standard in-room services include housekeeping on request, free Wi‑Fi, and access to the front desk and luggage storage.
Free self-parking and access to outdoor pool decks are included with most stays; the resort is 100% smoke-free and provides accessible routes and pool lifts where noted.
- In-room basics commonly provided: Wi‑Fi, in‑room safe (covered by resort fee), phone access (resort fee item), and housekeeping on request.
- Free self-parking for registered guests is available.
- Rooms and villas are smoke-free; accessible rooms and routes are available.
| Room type (examples) | Bed setup (examples) |
|---|---|
| Villa, 1 Bedroom | 1 King Bed and 1 Double Sofa Bed |
| Deluxe Villa, 1 Bedroom (King) | 1 King Bed and 1 Double Sofa Bed |
| Room (Resort Select) | 1 King Bed |
Resort fee, taxes and extras charged at checkout
Westgate charges a nightly resort fee that is not always included in the base rate; sources list the fee amount as USD 33.81 per accommodation, per night. The resort-fee covers items such as fitness center access, in-room safe use, phone calls, pool access, and self-parking (per the fee description).
Local and state taxes, any optional early/late checkout fees, incidentals, and charges for paid amenities (spa, dining, water‑park tickets, etc.) are separate and will appear on your folio. A deposit policy is indicated on property pages and may apply at check-in.
- Resort fee covers: fitness center access, in‑room safe, phone calls, pool access, and self‑parking (as listed).
- Expect taxes, incidental charges, and any optional service fees to be additional.
- Deposit policy is published by the property and may require a credit card hold.
| Item | Included or Extra |
|---|---|
| Resort fee | Extra (charged per night) |
| Water park admission (Wild Bear Falls) | Extra (tickets sold separately for most guests) |
| Spa treatments & massage | Extra (reservations required) |
Wild Bear Falls Water Park — usually an extra cost
Wild Bear Falls Water Park is on site but admission is not included with most room reservations; most guests must purchase tickets separately at the resort. The park is open daily 11:00 a.m. to 7:00 p.m. (owners have select early hours).
Rules and limitations are enforced (for example, a 48‑inch height requirement applies to some slides; life vests are available; appropriate swimwear required). An adult must accompany children under 10 in the water park at all times.
- Typical water‑park extras: single‑day admission tickets, locker rentals or towel charges (if offered), and food/drink at on-site snack counters.
- On-site food venues serving the water‑park area include Roaring Fork Snack Bar and Mountain Pizza; tickets and food are billed separately.
- Water park remains open in rain unless there is lightning; park closes for a safety wait period if thunder/lightning is present.
| Fact | What it means for your budget |
|---|---|
| Admission included? | Usually no — most guests buy tickets separately |
| Hours | Open daily 11:00 a.m. – 7:00 p.m. |
| Slide height rule | 48 inches minimum for slide riders (children's slides excluded) |
Dining, bars and where you’ll pay extra
On‑site restaurants and outlets operate individually and charge per menu item: Southern Comfort (full-service Southern/Cajun restaurant), The Marketplace (grab‑and‑go and groceries/Starbucks beverages), Roaring Fork Snack Bar (water‑park snack bar), Mountain Pizza, and the Mountain Top Pool Bar.
Menus and hours vary by venue; Southern Comfort and The Marketplace list specific hours on the resort site, while other outlets may change seasonally. Use the resort’s contact lines or concierge to confirm current hours and whether reservations are needed for Southern Comfort.
- Southern Comfort: full-service dinner and lunch hours listed on property pages — reservations accepted.
- The Marketplace: grab‑and‑go, Starbucks drinks and groceries; useful for breakfasts, snacks and quick meals.
- Mountain Pizza and Roaring Fork: convenient pizza and snack options near the water park – pay per item.
| Venue | Typical hours (as listed) |
|---|---|
| Southern Comfort | Lunch 12:00 p.m. – 3:00 p.m.; Dinner 5:00 p.m. – 9:00 p.m. |
| The Marketplace | Sun–Thu 8:00 a.m. – 7:00 p.m.; Fri–Sat 8:00 a.m. – 9:00 p.m. |
| Mountain Top Pool Bar | 12:00 p.m. – 10:00 p.m. (subject to change) |
Spa, activities and paid extras
Serenity Spa by Westgate is on site and offers more than 50 services (massages, facials, manicures/pedicures and signature treatments). Spa hours are listed as 9:00 a.m. – 6:00 p.m.; massage and many treatments require reservations and will be billed separately.
Other pay items include organized fitness classes, some game‑room activities, mini golf, and tours or ticket assistance arranged through the concierge. Check the spa and activity pages or call the resort to confirm availability and prices before you arrive.
- Serenity Spa: reservations required for most massage services; staffed by licensed therapists.
- Mini golf, game room and fitness‑class access may have separate fees.
- Owners may have different or complimentary privileges for certain amenities (owners’ passes to the water park are noted in owner materials).
| Service | Included or Extra |
|---|---|
| Serenity Spa treatments | Extra (reservation & charge) |
| Mini golf | Likely extra (check on-site) |
| Fitness center access | Included via resort fee |
Bringing pets and other potential fees
Westgate allows dogs in certain rooms for a fee; sources give a pet-fee example (USD 150 per stay) and note restrictions such as a two-dog maximum and a 60 lb weight limit per pet. Breed restrictions and room‑type limits apply and service animals are exempt from fees.
Verify the current pet fee, deposit, and which room types accept pets when you book. If you bring a pet, you must not leave it unsupervised in the unit and follow all property rules to avoid extra charges.
- Typical pet policy items: per‑stay fee, possible refundable deposit, two‑dog limit, 60 lb max per dog.
- Certain breeds are restricted; check the property's up‑to‑date pet policy before booking.
- Service animals are exempt from pet fees.
| Pet item | What research shows |
|---|---|
| Fee | Example listed ≈ USD 150 per stay (varies by source/date) |
| Deposit | Some pages list an additional deposit (amount varies) |
| Limits | 2 dogs max; 60 lb per dog; breed restrictions apply |
Check-in, payment methods and practical notes
Standard check-in begins at 4:00 P.M.; check-out is 10:00 A.M. The reservation holder must be at least 21 years old and present a matching government‑issued photo ID and credit card at check-in. Late check-out may be available for a fee, subject to availability.
The property accepts major credit cards and commonly does not accept cash for payment; a deposit hold policy is published for reservations. There is no internal resort shuttle; the free Gatlinburg Trolley stops at Westgate for travel along the Parkway.
- Check-in: 4:00 P.M.; Check-out: 10:00 A.M.
- Minimum age to check in: 21 with matching photo ID and credit card.
- Payment: major cards accepted; cash not typically accepted at this property (confirm at time of booking).
- Free Gatlinburg Trolley stop serves the resort for local transit.
| Policy | Detail |
|---|---|
| Check-in / Check-out | 4:00 P.M. / 10:00 A.M. |
| Minimum age to check in | 21 years old with matching ID & credit card |
| Parking | Free self-parking included |
