BookResorts™ is an independent travel network offering over 100,000 hotels worldwide.is an independent travel network.

Westgate Smoky Mountain Resort & Water Park Gatlinburg, Tennessee
Book Now Or call, 24/7+1 (888) 605-1350
Rooms & Suites Dine & Drink Activities Spa Gallery FAQs
Ready to book?Lowest online rate, free perks and upgrades.Book nowCall 24/7 · 888-605-1350

Wellness & Fitness

Serenity Spa by Westgate with massages, facials and nail services.

Serenity Spa by Westgate

Step into Serenity Spa by Westgate for a calming Smoky Mountain retreat designed to restore balance between days of family fun, outdoor adventure, and Gatlinburg exploration. This full-service spa offers a peaceful place to slow down, with two treatment rooms and licensed spa professionals trained in current techniques. Open 9:00am–6:00pm, the spa features more than 50 services, from quick beauty refreshes to longer rituals. Choose from facials, manicures and pedicures, body wraps, massage treatments, seasonal aromatherapy offerings, and luxury head spa and scalp treatments. Reservations are required for massage services and spa treatments, so plan ahead before arrival.

Soothe your soul

Spa Treatment & Rituals

Discover treatments tailored for relaxation, renewal, and head-to-toe care. The spa menu includes massage treatments, facials, manicures and pedicures, and body wraps, along with quick services for guests seeking a simple refresh. Seasonal offerings include the exclusive Spring Awakening aromatherapy massage, designed as a fragrant, restorative escape. For deeper scalp and hair-focused wellness, the Luxury Head Spa & Scalp Treatments feature bespoke rituals that deep-cleanse, relieve tension, and nourish hair growth using fine botanical therapies and signature massage. Services are provided by licensed, trained spa professionals, and reservations are required for massage services and spa treatments.

  • Massages: Aromatherapy & Signature Treatments
  • Facials: Quick Refresh & Restorative Care
  • Nails: Manicures & Pedicures
  • Rituals: Body Wraps & Scalp Treatments

Opening Hours

9:00 a.m. – 6:00 p.m. daily

6:00 a.m. – 10:00 a.m. & 4:00 p.m. – 8:00 p.m. daily

Schedule varies; inquire at the Fitness Center

At Westgate Smoky Mountain Resort & Water Park, guests can stay active with a well-equipped Fitness Center featuring cardio equipment and strength-training machines for a complete workout. The Health Club is open daily during set morning and evening hours, giving guests flexibility to fit a workout into Smoky Mountain adventures. Westgate Smoky Mountain Resort & Water Park also offers fitness classes on site, perfect for guests looking to mix up their routine during a Gatlinburg getaway. Fitness Center access is included in the resort fee, making it easy and convenient for every guest staying at Westgate Smoky Mountain Resort & Water Park to maintain their wellness routine while enjoying mountain views.

Frequently asked questions

Spa & Wellness FAQs

See all FAQs →
What are the spa hours at Westgate Smoky Mountain Resort & Water Park?

The Serenity Spa by Westgate at Westgate Smoky Mountain Resort & Water Park is open daily from 9:00 a.m. to 6:00 p.m., giving guests plenty of time to relax before or after exploring the Smokies.

What spa treatments are offered at Westgate Smoky Mountain Resort & Water Park?

Westgate Smoky Mountain Resort & Water Park's onsite spa offers more than 50 world-class spa services, including facials, manicures and pedicures, body wraps and massage treatments.

Does Westgate Smoky Mountain Resort & Water Park offer signature spa treatments?

Yes, Westgate Smoky Mountain Resort & Water Park features seasonal signature offerings such as the "Spring Awakening" aromatherapy massage as well as Luxury Head Spa & Scalp Treatments using botanical therapies and signature massage techniques.

Do I need a reservation for spa services at Westgate Smoky Mountain Resort & Water Park?

Yes, reservations are required for massage services and spa treatments at Westgate Smoky Mountain Resort & Water Park and can be made by contacting the property before arrival.

How many treatment rooms does the spa have at Westgate Smoky Mountain Resort & Water Park?

The onsite spa at Westgate Smoky Mountain Resort & Water Park features 2 treatment rooms staffed by licensed, trained professionals.

What are the Fitness Center hours at Westgate Smoky Mountain Resort & Water Park?

The Fitness Center at Westgate Smoky Mountain Resort & Water Park is open daily from 6:00 a.m. to 10:00 a.m. and 4:00 p.m. to 8:00 p.m.

Does Westgate Smoky Mountain Resort & Water Park offer fitness classes?

Yes, Westgate Smoky Mountain Resort & Water Park offers fitness classes on site as part of its health club amenities; guests should check with the Fitness Center for the current schedule.

Who is welcome at Westgate Smoky Mountain Resort & Water Park's spa and wellness facilities?

Westgate Smoky Mountain Resort & Water Park is a family destination where children of all ages are welcome, and its spa, fitness center, and wellness amenities are designed to support guests enjoying a Smoky Mountain family getaway.

Is there an age requirement to check in at Westgate Smoky Mountain Resort & Water Park?

Yes, the reservation holder must be at least 21 years old and present a matching, valid government-issued photo ID and credit card at check-in, even though the resort itself welcomes guests and families of all ages once checked in.

Are spa and fitness amenities included with my stay at Westgate Smoky Mountain Resort & Water Park?

Fitness Center access is included in the resort fee at Westgate Smoky Mountain Resort & Water Park, while spa treatments are booked and paid for separately through the Serenity Spa by Westgate.

Leather couches and kitchen bar in a suite at Westgate Smoky Mountain Resort & Water Park
Book your stay

Water Park Tickets & Pool Access

  • Lowest rate guarantee
  • Complimentary perks & upgrades
  • 24/7 concierge
Check availability Call 888-605-1350
Offer terms

Price comparison & offer terms

These terms apply to the price comparison, Lowest Price Guarantee, free perks and concierge service shown on this site.

How we compare rates

The nightly rate shown is the lowest nightly rate we found for Westgate Smoky Mountain Resort & Water Park after searching every available night up to 12 months in advance, based on single occupancy (one guest). We compared that rate with publicly available rates on other online travel agencies (OTAs), such as Expedia, Hotels.com and similar sites, and show the price difference we found. We don't name the specific site each comparison came from.

Rates and availability change constantly. The rate for your dates, room type and number of guests may be different. The full price, including taxes and fees, is shown before you confirm.

Lowest Price Guarantee

Free perks & upgrades

24/7 concierge

General

BookResorts may change or end these offers at any time. These terms are in addition to our Terms & Conditions and Privacy Policy. BookResorts is an independent travel agency and is not affiliated with Westgate Smoky Mountain Resort & Water Park.
Legal

Terms & Conditions

Last updated: January 1, 2026

Please read these Terms carefully. They contain important information about limitations of our liability and the resolution of disputes through binding arbitration and a class action waiver (Section 16), and our right to change these Terms (Section 18).

1. Acceptance of these terms

These Terms & Conditions (the “Terms”) govern your access to and use of BookResorts and any booking you make through us. By using the site or making a reservation, you agree to these Terms. If you do not agree, please do not use the site.

2. Definitions

“We,” “us,” and “our” refer to BookResorts, operated by SVH Tours & Travel Services, Inc. “You” refers to the person using the site or making a reservation. A “Supplier” or “Travel Provider” is the hotel, resort, or other provider that supplies the travel services. “Travel Services” means the room stays and related services made available through us. “Content” means text, descriptions, images, reviews, and other material on the site.

3. Who we are

BookResorts is an independent online travel agency that acts as an intermediary between you and Suppliers. We are not a hotel, and we are not owned by, affiliated with, endorsed by, or sponsored by any hotel or brand featured on the site. When you book, your reservation is made with the Supplier through us as agent.

4. Eligibility & use of the site

You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract. You agree to use the site only to make legitimate reservations for yourself or for someone you are authorized to act for, to provide accurate and complete information, and to inform any other traveler of the terms that apply to their reservation.

5. Bookings & confirmation

All reservations are subject to availability and to the rate rules, restrictions, and policies shown at the time of booking. A reservation is confirmed only when you receive a confirmation from us. You are responsible for reviewing the rate rules (including cancellation terms) before you book.

6. Prices, fees, taxes & currency

Prices are shown in the currency indicated and include applicable taxes and fees unless stated otherwise; the total is displayed before you confirm. Our price may include a service fee and may differ from the rate offered directly by the Supplier. Currency conversions, where shown, are estimates. Certain taxes or resort fees may be collected by the Supplier at the property.

7. Cancellations, changes & refunds

Each rate carries its own cancellation policy, shown before you book (for example, non-refundable, or refundable up to a stated deadline). Refund eligibility and timing follow the policy attached to the rate you select. Service fees may be non-refundable. Failure to check in (“no-show”) may result in forfeiture of the amount paid, per the rate rules.

8. Your responsibilities

You are responsible for having valid identification and any required travel documents (such as a passport or visa), and for complying with the Supplier’s policies, including minimum check-in age, occupancy limits, deposits, and identification requirements. You are responsible for the accuracy of all guest information you provide.

9. Suppliers & third-party services

Suppliers are independent third parties. We are not liable for the acts, errors, omissions, representations, warranties, or negligence of any Supplier, or for the quality, condition, or safety of the travel services they provide. Any dispute regarding your stay or the services delivered is between you and the Supplier. Supplier terms and policies apply in addition to these Terms.

10. Third-party links

The site may contain links to third-party websites provided for your convenience. We do not control and are not responsible for those sites, and a link does not imply endorsement. Your use of any linked site is at your own risk and subject to that site’s terms.

11. Intellectual property

The site and its Content (excluding third-party trademarks) are owned by BookResorts or its licensors and are protected by law. Hotel names, logos, and trademarks are the property of their respective owners and are used only to identify the property being booked. You may not copy, scrape, or reuse any Content without permission.

12. Prohibited conduct

You agree not to use the site for any unlawful or fraudulent purpose; not to make speculative, false, or fraudulent reservations; not to use automated tools to access or scrape the site; and not to interfere with the site’s operation or security.

13. Reviews & user content

If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute it in connection with our services. You are responsible for what you submit, and we may remove content at our discretion.

14. Disclaimers

The site, its Content, and the travel services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to accuracy, availability, or fitness for a particular purpose. We do not warrant that listings, prices, or descriptions are error-free.

15. Limitation of liability

To the fullest extent permitted by law, BookResorts will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or connected with your use of the site or any booking. If we are found liable, our total liability will not exceed the greater of (a) the fees you paid to BookResorts for the booking at issue, or (b) US$100. This limitation reflects the allocation of risk between us.

16. Dispute resolution

We want to resolve any concern quickly and fairly. Before pursuing a formal claim, you agree to first contact our support team at 888-605-1350 or support@bookresorts.com and give us 60 days to resolve the matter informally. If we are unable to resolve it, any dispute will be handled by the state or federal courts located in California, as set out in Section 17 (either party may still bring qualifying claims in small claims court).

17. Governing law & venue

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Any permitted court action will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

18. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking. Your continued use of the site after changes take effect means you accept the updated Terms.

19. Force majeure

We are not responsible for any failure or delay caused by events beyond our reasonable control, including severe weather, natural disasters, pandemics, strikes, government actions, or Supplier closures.

20. Miscellaneous

If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. These Terms are the entire agreement between you and us regarding the site.

21. Contact

Questions about these Terms or a reservation? Call our support team, available 24/7, at 888-605-1350.
Legal

Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how BookResorts collects, uses, shares, and protects your personal information when you use our site or make a booking. For the purposes of applicable data protection law, the data controller is SVH Tours & Travel Services, Inc. (operating as BookResorts).

1. Information you provide

When you search, book, or contact us, we collect information such as your name, email, phone number, billing and payment details, the names and details of other guests, your travel dates and preferences, and the content of your communications with us.

2. Information we collect automatically

When you use the site, we automatically collect technical and usage data such as your device and browser type, IP address, approximate location, pages viewed, referring URLs, and interactions with the site, using cookies and similar technologies.

3. Information from other sources

We may receive information about you from Suppliers, business partners, fraud-prevention services, and (if you choose to connect one) social media platforms.

4. How we use your information

We use your information to process and manage bookings; communicate with you about reservations; provide customer support; personalize your experience; send marketing where permitted (with the ability to opt out); analyze and improve the site; prevent fraud and secure our services; and comply with legal obligations.

5. How we share your information

To complete a booking, we share necessary details with the relevant hotel and room Suppliers and with payment processors. We may also share information with service providers who support our operations, with advertising and analytics partners, with our corporate affiliates, in connection with a business transfer, with authorities where required by law, and with your consent.

6. Cookies & tracking

We use essential, performance, functional, and advertising cookies and similar technologies. You can manage non-essential cookies through your browser and through our cookie settings. For more detail, see our Cookie Policy.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to data portability, and to opt out of marketing.

EEA/UK (GDPR): You may access, rectify, erase, restrict, or object to processing of your data, withdraw consent, and lodge a complaint with your local supervisory authority. We process data based on your consent, the performance of a contract, our legitimate interests, and legal obligations.

California (CCPA/CPRA): You may request to know, delete, or correct your personal information, and limit the use of sensitive personal information, without discrimination. We do not sell or share your personal information as those terms are defined under California law, so no opt-out is necessary. To exercise any of your rights, contact us at support@bookresorts.com; we verify requests before responding.

8. Data retention

We keep personal information for as long as needed to provide our services and to meet legal, tax, accounting, and dispute-resolution obligations.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

Your information may be processed in countries other than where you live. Where required, we put appropriate safeguards in place (such as standard contractual clauses) for those transfers.

11. Children’s privacy

The site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 18 without appropriate consent.

12. Third-party links & social features

The site may contain links to, or features from, third-party services. We are not responsible for the privacy practices of those third parties; please review their policies.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version, and we will provide notice of material changes where required.

14. Contact us

Questions or privacy requests? Reach our support team, available 24/7, at 888-605-1350 or by email at support@bookresorts.com.
About BookResorts · Independent since 1993

A better way to book your hotel

BookResorts is a full-service, independent travel agency connecting travelers to unforgettable stays since 1993. Detailed hotel information, competitive all-in rates and 24/7 concierge support, all in one place.

Est. 199330+ years
100K+Hotels & resorts
200+Countries
24/7Concierge
This is not the official website of Westgate Smoky Mountain Resort & Water Park. BookResorts is an independent travel agency and is not owned by, affiliated with, endorsed by or sponsored by Westgate Smoky Mountain Resort & Water Park or its parent brand.

Why travelers choose BookResorts

Best available rates

We compare rates from top suppliers. Taxes and fees included, no hidden charges.

100,000+ hotels & resorts

200+ countries and 2,000+ cities, from all-inclusives to boutique stays.

24/7 concierge

Real travel specialists to build, change or help with your reservation anytime.

Full transparency

Honest details on every property: rooms, amenities and policies.

Trusted since 1993

Three decades as a full-service, independent travel agency.

Secure & protected

Every booking is handled securely and your information is protected.

How booking with us works

Questions about a reservation? Our team is here 24/7 at 888-605-1350.
Full details in our Terms & Conditions and Privacy Policy.

Lowest Price + Free Perks

UsOthers
Nightly rate
Price guarantee✓
No hidden fees✓
Perks & upgrades✓
24/7 concierge✓
Check availability

vs. sites like Expedia, Hotels.com and other OTAs ·

Book by phone888-605-1350
Book nowLowest rates Call usAvailable 24/7
Photo viewer