Serenity Spa by Westgate: what to know before you go
Serenity Spa by Westgate is the on-site spa at Westgate Smoky Mountain Resort & Water Park, open daily 9:00 a.m.–6:00 p.m. and offering more than 50 treatments including facials, massages, mani/pedis, body wraps and signature seasonal services; reservations are required for massage and other treatments. Plan to book treatments in advance, arrive a little early, and remember your water-park admission (Wild Bear Falls) is usually sold separately from your room rate.
In this guide
Essential practical info
Serenity Spa by Westgate is open daily from 9:00 a.m. to 6:00 p.m. Massage and other spa treatments require reservations; contact the property before arrival to book. The spa staff are licensed and trained.
Check-in at Westgate Smoky Mountain Resort & Water Park begins at 4:00 P.M. and check-out is at 10:00 A.M. The reservation holder must be at least 21 years old with matching government-issued photo ID and a credit card to check in.
- Spa hours: 9:00 a.m. – 6:00 p.m.
- Reservations required for massages and many treatments
- Check-in: 4:00 P.M.; Check-out: 10:00 A.M.
- Minimum age to check in: 21 with ID and credit card
| Service | Notes |
|---|---|
| Spa appointments | Reservations recommended; call property before arrival |
| Water park entry | Wild Bear Falls admission usually purchased separately |
| Resort fee | USD 33.81 per accommodation, per night (covers fitness center, in-room safe, phone calls, pool access, self-parking) |
What Serenity Spa offers
Serenity Spa by Westgate provides more than 50 services: facials, manicures and pedicures, body wraps, massages, and seasonal signature treatments such as a Spring Awakening aromatherapy massage and Luxury Head Spa & Scalp Treatments.
Spa professionals are licensed and trained; the property notes the spa includes treatment rooms (sources list the spa having 2 treatment rooms) and staff with current technique training.
- Facials and skincare treatments
- Massage therapies and seasonal signature massages
- Manicures and pedicures
- Body wraps and Luxury Head Spa & Scalp Treatments
| Category | Example |
|---|---|
| Skincare | Facials |
| Bodywork | Aromatherapy massage (seasonal offerings noted) |
| Hands & feet | Manicure / Pedicure |
Booking, timing and arrival tips
Because the spa operates limited hours and reservations are required for many services, book treatments as soon as you know your travel dates. Hotels recommend contacting the property before arrival to reserve massage appointments.
Arrive at least 10–15 minutes early for check-in at the spa to complete intake forms and settle in. If you're planning both spa time and water-park time, plan breaks between activities — Wild Bear Falls Water Park opens daily at 11:00 a.m.
- Call the resort to reserve spa services before you arrive.
- Plan at least 30–60 minutes between water-park sessions and spa treatments to change and shower as needed.
- Spa opens at 9:00 a.m.; water park opens at 11:00 a.m. (tickets usually sold separately).
| Day | Spa hours | Water park hours |
|---|---|---|
| Daily | 9:00 a.m. – 6:00 p.m. | 11:00 a.m. – 7:00 p.m. |
| Owners' special hours | — | Owners-only hours 10:00 a.m. – 11:00 a.m. (per property notice) |
| Friday nights | — | Water park special hours listed 5:00 p.m. – 7:00 p.m. on some notices |
Combining spa time with on-site activities
Westgate Smoky Mountain Resort & Water Park includes multiple on-site leisure options: Wild Bear Falls Water Park (admission normally sold separately), two outdoor pools (Crocket Creek & Mountain Top Pools) and two hot tubs, plus mini golf and a playground. Many guests schedule spa visits before or after time at the pools or the indoor/outdoor water park.
If you plan to use both spa and water amenities, remember the water park enforces appropriate swimwear, a 48-inch height requirement for many slides, and supervision rules for children under 10.
- Wild Bear Falls Water Park: open daily 11:00 a.m.–7:00 p.m.; tickets usually not included with room
- Outdoor pools (Crocket Creek & Mountain Top): hours listed 9:00 a.m.–10:00 p.m.
- Children under 10 must be supervised in the water park; life vests available on request
| Amenity | Notes |
|---|---|
| Wild Bear Falls Water Park | Indoor/outdoor water park; tickets sold separately for most guests |
| Crocket Creek & Mountain Top Pools | Outdoor pools; listed hours 9:00 a.m.–10:00 p.m. |
| Mountain Top Pool Bar | Poolside bar open daily (subject to change) |
Costs, policies and what to budget
Expect some on-site charges beyond the room rate: the property posts a resort fee (USD 33.81 per accommodation, per night) that covers fitness-center access, in-room safe use, phone calls, pool access and self-parking. Water-park admission is typically purchased separately at the resort for most guests.
The resort accepts major credit cards and notes that cash is not accepted at the property. A deposit policy is listed on property pages; guests should check the confirmation for any pre-authorization or deposit requirements.
- Resort fee: USD 33.81 per accommodation, per night (covers specific inclusions listed on booking sources)
- Water park tickets usually extra—buy at the resort if not included with your rate
- Pets: dogs allowed in certain rooms for a fee; service animals exempt (check restrictions before booking)
| Item | Typical note |
|---|---|
| Resort fee | USD 33.81 per accommodation, per night |
| Parking | Free self-parking |
| Spa treatments | Require reservation; price varies by service |
Accessibility, fitness and health amenities
The resort provides a fitness center and health-club access (fitness center hours listed as 6:00 a.m.–10:00 a.m. and 4:00 p.m.–8:00 p.m.) and includes scheduled fitness classes. The resort also reports accessible routes to facilities and pool lifts for guests with mobility needs.
If accessibility is essential to your spa visit, ask the property when booking about specific accommodations in the spa or treatment rooms.
- Fitness Center hours: 6:00 a.m.–10:00 a.m. & 4:00 p.m.–8:00 p.m.
- Accessible ramps and pool lifts are provided in outdoor amenities
- Contact the resort ahead of time to confirm any specific accessibility needs for spa services
| Amenity | Accessibility note |
|---|---|
| Pools | Accessible routes and a lift available |
| Fitness center | Hours listed; included with resort fee |
| Spa | Two treatment rooms noted; inquire about accessibility when booking |
